FREQUENTLY ASKED QUESTIONS

GENERAL


HOW DOES IT WORK?

Our broadband solution makes use of the mobile networks to bring fast broadband to you. Even in areas where there doesn’t appear to be a phone signal, we can often help. To find out more, please send us your details via the Contact Us page.


HOW MUCH DOES IT COST?

Agri-Broadband charges a modest one-off set-up cost which includes a bespoke remote survey of your property, all the equipment you require and installation support as required. The quoted amount will vary depending on the equipment required at your location.To find out more, please send us your details via the Contact Us page.

Please see below for information on data costs.


HOW SOON CAN I BE UP AND RUNNING?

Once you decide to go ahead, we can spring into action quickly. Equipment is dispatched by first class post and installation is very simple. You could be enjoying speedy broadband in a matter of days!


DO YOU NEED TO COME TO MY PROPERTY?

In many cases, we can do everything remotely. However for complex installations or challenging locations we may advise an onsite survey. 

For customers who would like us to demonstrate the kit working in situ, you are also very welcome to request a site visit. We will quote for this separately and arrange a convenient date with you; this is usually within a week of of the request. 


I HAVEN'T HEARD BACK FROM YOU. DID YOU GET MY EMAIL?

The best way to contact us initially is via the dedicated page on the website. We respond to all enquiries as quickly as possible, though this can take up to two working days if we are out on site visits.

If you have not heard back from us, please check your Junk Email folder as our welcome email may have ended up there.

Otherwise, please get in touch on 01985 841005 to give us your details over the phone.


WHICH PARTS OF THE COUNTRY DO YOU COVER?

We cover all of the UK and Northern Ireland


I LIVE OVERSEAS. CAN YOU HELP?

At the moment we do not normally offer our service overseas, however please do get in touch and we will see if we can assist.



INFRASTRUCTURE


PHONE SIGNALS AROUND MY HOUSE ARE POOR OR NON-EXISTENT. WON'T THIS AFFECT YOUR EQUIPMENT?

Our service includes detailed analysis of signal and local geography. We don’t want to risk sending equipment out only to have it returned, so we will only advise you go ahead if we are confident of a solution for you. The equipment we provide has much greater ability to pick up mobile signals than an average smartphone.


HOW DOES YOUR EQUIPMENT FIT INTO MY CURRENT SYSTEM?

It broadcasts a Wi-Fi signal, just like most domestic router/receivers, and has four “Ethernet” plugs (your current router/receiver may have these). Anything plugged into these should be plugged into the equipment we supply. If you need to place the equipment in a different part of your property, you may need to create a link back to your current system, but this is very easy to achieve.


WHAT IF YOUR EQUIPMENT CANNOT ENGAGE SIGNAL AT GROUND LEVEL?

If this happens, we need to gain height. Initially you would try upstairs in your house, if that does not work, you try the attic. If that does not work, we can supply an aerial to go on your roof or any other high point. With our solution, you have to be practical…but the prize is great!


DO I NEED A MAST?

Only a few of our customers have needed to erect a mast like the one we have here at Agri-Broadband HQ. If a signal cannot be obtained by using the basic kit or with the addition of a discreet aerial, then a mast at a strategic point on your land (or a cooperative neighbour’s) may solve the problem. If this happens, we will make a much more detailed study of the situation and do everything within our power to get a solution for you.

Set-up costs for a mast are relatively higher, but a portion of them could be shared between additional users if you have neighbours who are interested.




TECHNICAL PROBLEMS


WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY EQUIPMENT?

Please contact us on 01985 841005 or info@agri-broadband.co.uk in the first instance so that we can determine whether it is an issue with our hardware or with your data SIM card. If the former, we will help you troubleshoot and organise replacement hardware if necessary.

If it is related to your SIM card, you will need to contact the SIM card provider. If you use our partner company, we can give more in depth advice.

SPEEDS AND DATA


WHAT SPEEDS CAN I EXPECT?

Predicting speed is not an exact science and, once service is established, it can vary day to day. However, it will be seriously fast.

Until February 2015, we were suffering a speed of 1MB from BT. Every day browsing was painful, photograph uploads took forever and it was impossible to watch video content. Average time for a page to change was 30 seconds.

Since we succeeded with our original installation, we now get between 15mbps and 60mbps download speed and upload speeds hovers around 8mbps. As a guide, above 8mbps (download speed) is plenty for fast day-to-day browsing and streaming video or music content without interruption.


CAN I GET AN UNLIMITED DATA PACKAGE?

Unfortunately no mobile network providers currently offer a truly unlimited data package due to “tethering” limits (where you share your phone’s internet connection with other devices). 


HOW MUCH DATA WILL I NEED EACH MONTH?

There are a number of different calculators you can use to help you estimate this. We recommend the Broadband Now calculator, which allows you to take into account different consumption habits for each user: http://www.broadbandnow.org/resources/data-usage-c...

1 gigabyte (GB) is equal to 1000 megabytes (MB)

Approximate data consumption for popular activities is:

Web browsing: 7 GB per person per month (based on average of 48 hours browsing the web per month)

Streaming video content (e.g. Netflix): 1 GB per hour in on a SD (standard definition) package, 3GB per hour on an HD (high definition) package.

Downloading video content (e.g. renting from iTunes): A standard length movie on iTunes requires 4GB for a HD file and about 1.5GB for a SD copy. TV shows about 1.5GB for HD and 800MB for SD.

Browsing social media (based on approx. 40 minutes per day): 2GB per month per person

Watching a YouTube video: Approx 37.5MB for a 5 minute video at 720p (HD). You can set your account to default to lower quality to reduce this figure.

Video calling (e.g. Skype): Approx.10.5 MB per minute

Gaming: 25 – 100MB per hour. *However* downloading additional games and/or updates and patches can consume 50GB or more. If you have an avid gamer in the household, it may be worth retaining a secondary slower connection for downloading large data files.

Uploading files to “cloud storage”: This will correlate to the size of the files you are uploading. As with gaming, it may be worth retaining a secondary slower connection for downloading large data files.


HOW MUCH DO THE DATA PACKAGES COST?

Data costs approximately £1 per GB per month, though this varies slightly by provider.


WHERE DO I BUY MY DATA FROM?

This will depend on your location and we will advise accordingly. In most cases we will put you in contact with one of our partner companies, who offer favourable deals on larger data packages.



GRANTS AND COMMUNITY SOLUTIONS


WHAT IF I NEED INTERNET FOR MORE THAN ONE PROPERTY?

Our solution is geared towards individual households / businesses due to the fact that we cannot currently offer unlimited data packages. If you are looking for a community solution or wish to provide internet to tenants of properties you own, there are a number of ways we can tackle this.

Please send us your details via the Contact Us page for advice.


CAN I USE A GOVERNMENT GRANT OR VOUCHER TO PAY FOR YOUR SERVICE?

At the moment, Agri-Broadband is not affiliated with any government schemes so unfortunately we are not currently able to offer this option. 

We will update the website if this changes.



CANCELLATION AND RETURNS


WHAT IF IT DOESN'T IMPROVE MY INTERNET SPEEDS?

In the unlikely event that we fail to improve your internet speeds, you are welcome to return all equipment (in original packaging and saleable condition) for a full refund within 14 days of receipt. Unfortunately, after this period, we are not able to refund the “consultancy” portion of our fee.

Note that we provide a test SIM card for you to check speeds before you commit to a data contract. If you need additional set up advice, just let us know and we’ll be happy to help.